Frequently Asked Questions
Everything you need to know about your Mox Boarding House order.
What is your standard shipping timeframe?
We process and ship orders within 1-2 business days. Domestic shipping typically takes 3-5 business days once the carrier has received the package.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor its progress.